Shipping Information
This policy applies to orders placed through artverahome.com.
Order Processing
Standard orders are normally processed within 2–3 business days after payment is confirmed. Orders are not processed on weekends or U.S. public holidays.
Personalized, handmade, or made-to-order products may require an additional 1–2 weeks of production time before shipment. Any product-specific production time shown on the product page forms part of the estimated fulfillment time.
Estimated Delivery Time
After dispatch, standard delivery normally takes 10–15 business days. A standard non-personalized order therefore normally arrives within approximately 12–18 business days after payment is confirmed. Personalized, handmade, or made-to-order products may require an additional 1–2 weeks before dispatch.
Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, weather, remote destinations, or local service disruptions.
Shipping Fees
Standard shipping costs USD $5.99. Standard shipping is free for orders over USD $40. Any available expedited or alternative shipping method and its price will be shown at checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner facilities according to inventory availability, product type, and delivery destination. An order may be shipped in more than one package. We do not represent that every order ships from a local warehouse.
Tracking
When an order ships, we will send a shipping confirmation email containing available tracking information. Tracking may take several business days to update after the carrier receives the parcel.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address. Contact info@artverahome.com as soon as possible if an address must be corrected. We cannot guarantee changes after an order has entered fulfillment or been dispatched.
Failed Delivery, Refused, or Unclaimed Parcels
If delivery fails because the address supplied by the customer is incorrect or incomplete, the parcel is refused, or it is not collected after the carrier’s notice, the parcel may be returned to the sender or fulfillment facility. After the parcel is located and its condition is confirmed, we will contact the customer about available options.
If the return was caused by information supplied by the customer, refusal, or failure to collect the parcel, any reshipment will occur only after the customer confirms the new delivery arrangement and agrees to the reasonable additional shipping cost. We do not charge a reshipment fee when the delivery failure resulted from our error or a confirmed carrier error.
Delayed, Lost, or Missing Shipments
If tracking has not updated for an extended period, the estimated delivery window has passed, or the parcel appears to be lost, contact info@artverahome.com with your order number and tracking number. We will review the available information and work with the carrier or fulfillment partner.
If an order or an item from the order is confirmed lost or missing, we will provide an appropriate replacement or refund. A carrier “Delivered” scan does not automatically prevent us from reviewing a customer’s claim.
Customs and Taxes
Customs duties, import taxes, and similar government charges may apply depending on the destination. Any charge collected by us will be shown at checkout. Charges imposed directly by local authorities or carriers are the customer’s responsibility unless applicable law requires otherwise.
Business and Contact Information
ArtveraHome is owned and operated by Adslion media Limited. Adslion media Limited is the seller of record for purchases made through artverahome.com.
Business registration address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG
This is the company’s business registration address. It is not a retail store, fulfillment warehouse, or return address.
Customer support: info@artverahome.com