Return and Refund Policy
This policy applies to purchases made through artverahome.com.
Order Cancellations
Contact info@artverahome.com as soon as possible if you need to cancel or change an order. We can approve a cancellation only before the order has entered production, fulfillment, or shipment. An approved cancellation will be refunded in full to the original payment method. Personalized, handmade, and made-to-order products cannot be cancelled after production has started.
14-Day Return Window
You may request a return within 14 calendar days after delivery. A return must be authorized before it is sent. Items sent without authorization or after the return window may be refused.
Return Eligibility
To qualify for a return, an item must be unused, unworn, unwashed, unaltered, and in the same condition in which it was received, with its original tags, accessories, packaging, and proof of purchase.
Personalized, customized, engraved, handmade-to-order, hygiene-sensitive, and clearly marked final-sale items are not returnable for a change of mind. These restrictions do not limit remedies for an item that arrives damaged, defective, incorrect, incomplete, or materially different from its description.
How to Request a Return
- Email info@artverahome.com within 14 calendar days of delivery.
- Provide your order number, the item involved, the reason for the request, and clear photos or video when the item is damaged, defective, incorrect, incomplete, or materially different from its description.
- Wait for written authorization and the appropriate return destination and instructions.
- Use a trackable shipping method when a physical return is required and keep the receipt until the case is resolved.
Return Address
Do not send returns to our business registration address. The correct return destination depends on the product and fulfillment location. After approving the request, our support team will provide the applicable warehouse address and instructions.
Return Shipping Costs
For a preference-based return, including a change of mind, incorrect size selection, or ordering the wrong item, the customer is responsible for return shipping costs.
If we confirm that an item arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Missing Items
If an item is missing from a delivered order, contact us with your order number, photos of the parcel and contents, and any available delivery information. After verification, we will provide a replacement or refund for the confirmed missing item.
Exchanges and Replacements
Exchanges are handled according to product availability. We will tell you whether the original item must be returned before a replacement is sent. Do not send the original item unless we provide return instructions. For a confirmed damaged, defective, incorrect, or missing item, we may send a replacement without requiring the original item to be returned when a return is unnecessary.
Refunds
After an authorized return is received and inspected, or after a non-return resolution is approved, we will notify you of the result. An approved refund covers the eligible item’s purchase price and any amount required by applicable law. Original shipping charges are not refunded for preference-based returns.
Approved refunds are issued to the original payment method within 1–5 business days after approval. Banks and payment providers may require additional time to post the funds.
Business and Contact Information
ArtveraHome is owned and operated by Adslion media Limited. Adslion media Limited is the seller of record for purchases made through artverahome.com.
Business registration address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG
This is the company’s business registration address and is not a return address.
Customer support: info@artverahome.com